En PIO RUIZ lo mas importante es tu completa satisfacción. Elaboramos productos de la mas alta calidad, con altos estándares de verificación en cada etapa de la fabricación de tus accesorios. 

Nuestros artesanos, son capacitados de manera constante, y los certificamos internamente con constancias de calidad y atención al detalle.

Los insumos que utilizamos en la fabricación de tus accesorios, no solo son los mejores, si no también los mas responsables. Utilizamos cuero legítimo libre de cromo, así como nos aseguramos de que las tenerías que nos proveen de piel tengan procesos sustentables durante el curtido de la piel. 

Toda nuestra cadena de suministro esta certificada por SEDEX-SEMTA para asegurarnos de que nuestra proveeduría este libre de abuso, discriminación, empleos mal remunerados, o condiciones precarias de trabajo (entre otros)

Nosotros mismos, como proveedores de cadenas como Liverpool o Amazon, nos hemos certificado con la auditoria antes mencionada, y nos sometemos a un proceso de mejora continua permanente. 

Es por esto, que tenemos plena confianza de que nuestros productos van a satisfacer tus necesidades, así como van a durar lo suficiente, para que quieras renovar por gusto, no por necesidad o defecto de fabricación. 

Te ofrecemos garantía de 6 meses en la elaboración de nuestros productos, así como en la duración del cuero. Si algo sucede antes de este tiempo, cubrimos la guía de retorno, para que podamos trabajar en tu accesorio o reponerlo, y luego también cubrimos el envío de tu producto mejorado, o reemplazado. 

 

 

Garantía 

 

 

 

 

PIO RUIZ

  • Help Center
    Has Coronavirus affected Lusion Shop's Service?
    We are taking orders as normal, and are no longer limiting the maximum quantity of each product to 6 in the UK as we have the majority of our core range in stock. Our courier partners’ ability to deliver remains largely unaffected, although there are surcharges to some destinations that will be shown on checkout if they apply. We are currently experiencing high demand, and are running at 1-2 working days for your order to be dispatched.. 70% of our core range is in stock and available, and we are receiving more supplies daily. We have paused our Chilled/Fresh service until further notice. You can order from our Ambient range as usual. If a product is ‘In Stock’ on the website, we have it available in our warehouse. We will keep you updated of any changes.
    Why did I only receive part of my order?
    Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
    What do I do if my order is damaged?
    We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our “help” button below.
    Can I exchange my order?
    We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.
    My discount code is not working, what do I do?
    We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
    Where are your products shipped from?
    We ship from 7 warehouses around the US. With so many shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry.
    Can I expedite my shipping?
    Yes! We offer the following expedited shipping options:
    • Ground Shipping – UPS
    • 3 Day Select – UPS
    • 2nd Day Air – UPS
    • Next Day Air Saver – UPS
    • Next Day Air – UPS
    • Next Day Air Early AM – UPS
    I received the wrong goods, what do I do?
    Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.
    Contact
  • Shipping Information
  • Return Policy
  • Terms And Conditions
  • Contact Us

    Send us a message

Has Coronavirus affected Lusion Shop's Service?
We are taking orders as normal, and are no longer limiting the maximum quantity of each product to 6 in the UK as we have the majority of our core range in stock. Our courier partners’ ability to deliver remains largely unaffected, although there are surcharges to some destinations that will be shown on checkout if they apply. We are currently experiencing high demand, and are running at 1-2 working days for your order to be dispatched.. 70% of our core range is in stock and available, and we are receiving more supplies daily. We have paused our Chilled/Fresh service until further notice. You can order from our Ambient range as usual. If a product is ‘In Stock’ on the website, we have it available in our warehouse. We will keep you updated of any changes.
Why did I only receive part of my order?
Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our “help” button below.
Can I exchange my order?
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.
My discount code is not working, what do I do?
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
Where are your products shipped from?
We ship from 7 warehouses around the US. With so many shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry.
Can I expedite my shipping?
Yes! We offer the following expedited shipping options:
  • Ground Shipping – UPS
  • 3 Day Select – UPS
  • 2nd Day Air – UPS
  • Next Day Air Saver – UPS
  • Next Day Air – UPS
  • Next Day Air Early AM – UPS
I received the wrong goods, what do I do?
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.
Contact

Send us a message

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